Who should be prioritized at the host stand?

Prioritizing the guest at the host stand is essential for several reasons. First and foremost, the guest is the primary reason the restaurant exists; their satisfaction directly impacts the restaurant's reputation, repeat business, and overall success.

When a guest arrives, their experience begins with how they are greeted and attended to at the host stand. Prioritizing their needs ensures they feel welcomed, valued, and important, which sets a positive tone for the rest of their dining experience. Additionally, providing excellent service to guests can lead to positive reviews and word-of-mouth referrals, which are invaluable for attracting new customers.

While the staff, restaurant manager, and kitchen staff are all crucial to the restaurant's operation, their needs and functions are secondary to that of the guest at the host stand. Focusing on the guest creates an inviting atmosphere and promotes a customer-centric culture, which is fundamental in the hospitality industry.