Which greeting is appropriate when answering the phone at Texas Roadhouse?

The chosen greeting, "Hello, this is Texas Roadhouse, how can I help you?" is appropriate because it is polite, professional, and conveys a willingness to assist the caller. Starting with a friendly "Hello" establishes a welcoming tone right from the beginning. Clearly stating the name of the restaurant ensures that the caller knows they have reached the correct location, enhancing customer service by confirming identity. Asking "how can I help you?" demonstrates an eagerness to provide assistance, which is key in the hospitality industry where customer satisfaction is paramount.

In comparison, other options may come off as less professional or friendly. For example, suggesting the caller hold without greeting them warmly can create a negative first impression. Similarly, using a demanding tone such as "what do you want?" is not in line with the courteous service ethos at Texas Roadhouse. Finally, simply stating "who’s calling?" can sound dismissive and does not offer the same level of warmth and customer engagement. Therefore, the first greeting is not only appropriate but aligns well with the standards of excellent customer service that Texas Roadhouse aims to uphold.