What should you do if a guest is unhappy with their table?

When a guest expresses dissatisfaction with their table, the most effective action is to take them back to the host stand for reassignment. This approach demonstrates that the staff values the guest's comfort and experience. By addressing their concern directly and offering to move them to another table that better meets their preferences, the host is actively seeking to resolve the issue and improve the guest's experience.

Additionally, this action allows for better management of the seating arrangement, ensuring that the guest is placed in a location where they are happy and comfortable. It reflects positively on the establishment, showing that customer satisfaction is a priority. Other options, such as ignoring the complaint or offering a discount, do not directly resolve the issue at hand and may leave the guest feeling undervalued. Simply suggesting they wait for a better table might not address their immediate discomfort, making reassignment the most effective response.