What is the proper way to determine a quoted wait time?

To determine the quoted wait time effectively, the practice of using one minute per name is based on the average time it generally takes to seat guests after they check in. This method helps create a realistic estimate for the wait time, allowing hosts to manage guest expectations and reduce anxiety around waiting.

Using this approach, for instance, if you have a party of four, the estimated wait time would be around four minutes, which aligns with the timing needed for the next available table to be cleaned and prepared for seating. This strategy not only enhances the guest experience by providing a reasonable timeframe but also keeps the flow of seating organized and efficient.

Other options might offer time estimates that could lead to either underestimating or overestimating the actual wait, potentially frustrating guests or creating a backlog in the waiting area. Therefore, adhering to one minute per name is a widely accepted standard that helps maintain a balance between accuracy and guest satisfaction.