What is the proper way to answer the phone at Texas Roadhouse?

The proper way to answer the phone at Texas Roadhouse emphasizes professionalism and customer service, which is why the choice that includes a polite greeting, gratitude for the call, and a clear introduction is the preferred option. By saying "Good afternoon! Thank you for calling Texas Roadhouse. This is _________________. How can I help you?", it establishes a welcoming tone and sets the stage for effective communication. It shows respect for the caller and invites them to share their needs, which aligns with the restaurant's commitment to exceptional guest service.

The inclusion of a personal introduction with a name also helps create a connection with the caller, making the interaction more personal and friendly. This level of professionalism is essential in the hospitality industry, as it not only reflects well on the establishment but also enhances the customer's experience right from the first point of contact.