What is the appropriate way for hosts to convey wait times to guests?

The appropriate way for hosts to convey wait times to guests is to do so clearly and honestly, while also providing updates as needed. This approach builds trust with the guests, showing that the hosts respect their time and are committed to transparency. When guests receive accurate information about wait times, they are more likely to feel valued and understood, leading to a more positive dining experience. Being proactive in providing updates also mitigates any frustration or anxiety that might arise during the wait, enhancing overall guest satisfaction.

Communicating wait times with clarity ensures that guests have realistic expectations, which can prevent disappointment and create a more welcoming atmosphere. This practice aligns with Texas Roadhouse's commitment to excellent customer service, as it fosters open communication and encourages a positive relationship between the staff and the guests.