What is important to track when guests check in?

Tracking the arrival time of guests is crucial for several reasons. It helps in managing the flow of customers and maximizing the efficiency of seating arrangements. By noting when each party arrives, hosts can prioritize guests appropriately, ensuring that those who have waited the longest are seated first, maintaining a fair and organized process. This practice also allows for a better estimation of wait times for incoming guests, contributing to improved customer service and satisfaction. Additionally, understanding peak arrival times can assist the restaurant in staffing and preparation, ultimately benefiting both the guests and the establishment.

While there are other important details that could be tracked, such as the number of guests in each party to ensure adequate seating and menu preferences to enhance the dining experience, the arrival time is key to operational flow and guest management.