What information should a host gather if a guest requests a special accommodation?

Gathering details about the request, such as dietary restrictions, is essential for providing an exceptional guest experience. When a guest asks for a special accommodation, it’s crucial to understand their specific needs to ensure their comfort and satisfaction at the restaurant. This kind of detailed information allows the staff to prepare appropriately, whether it involves adjusting menu items, handling food allergies, or providing particular seating arrangements.

Simply collecting the guest's name and phone number does not provide enough context to address their needs effectively. Knowing the ages of the guests might be relevant in some situations, but it does not contribute directly to accommodating specific requests. A general comment about the menu lacks the specificity needed to enhance the dining experience. Thus, focusing on the details of the special accommodation request is the most appropriate and effective approach for hosts at Texas Roadhouse.