What are the steps a host should take when a guest is ready to leave?

When a guest is ready to leave, expressing gratitude for their visit and inviting them to return is a vital part of providing excellent customer service. This approach fosters a positive impression and encourages the guest to come back in the future. Thanking guests helps to create a welcoming atmosphere and builds rapport, which is essential in the hospitality industry.

Welcoming feedback is important, but it should be approached more conversationally and at an appropriate moment rather than right as a guest is leaving. Moving on to the next guest too quickly may come across as dismissive and could leave a negative impression. Charging extra for a meal is not a common practice in restaurant settings and goes against the principles of customer service, which prioritize the satisfaction and experience of the guest. Thus, showing appreciation and encouraging a return visit is the most effective and courteous action to take as a host.