How should hosts handle reservations during busy hours?

Handling reservations during busy hours is essential for efficient restaurant operation and ensuring a positive experience for guests. Closely adhering to the reservation system and accommodating guests is crucial because it establishes a fair and organized seating protocol. When hosts honor reservations, they foster trust and reliability among customers, which can lead to repeat business and positive word-of-mouth.

By effectively managing reservations, hosts can balance the needs of both reservation holders and walk-in guests, optimizing the flow of service. This practice ensures that those who planned ahead are given the courtesy and respect they deserve, while also allowing for some flexibility if seating allows for additional customers. This approach ultimately enhances customer satisfaction and helps the restaurant maintain a good reputation, particularly in peak times when demand is high.