How should a host handle a situation where a guest refuses to wait?

Politely informing guests about expected wait times is the best approach because it maintains a courteous and professional atmosphere while addressing their needs. By providing this information, you show respect for their time and allow them to make informed decisions about whether to wait or not. This transparency can help to manage expectations, reduce frustration, and enhance the overall customer experience, as guests appreciate being kept in the loop. Furthermore, it opens up a dialogue that may allow for an alternative solution, like recommending when the wait will be shorter or suggesting other dining options nearby if appropriate.

Other choices, such as sending them away, ignoring them, or suggesting they return later, do not engage the guest, which can lead to dissatisfaction and a negative perception of the restaurant.