How should a guest be addressed if they ask for a reservation?

When a guest asks for a reservation, the appropriate response is to explain that call aheads are not reservations. This is important because it sets clear expectations for the guest about the dining process at Texas Roadhouse. The restaurant operates on a first-come, first-served basis, so clarifying this helps prevent any misconceptions they may have regarding guaranteed seating at a specific time.

By directly addressing their request and providing information, you ensure that the guest understands how to navigate the waiting system, enhancing their experience even before they arrive. This response also fosters open communication and helps create a positive relationship between the guest and the restaurant staff, emphasizing transparency in the dining policies.

Other options mentioned do not effectively communicate the restaurant's policy or provide helpful information, potentially leading to confusion for the guest.